About INDPRO Infotech India Pvt Ltd:
INDPRO Infotech is a trusted IT and business process outsourcing (BPO) company based in Chennai. We provide technology, marketing, and customer support solutions for clients in banking, finance, and various other industries. Our goal is to deliver reliable, secure, and customer-centric support services that enhance business value.
Job Description
We are looking for Call Center Executives to manage banking customer service operations, including handling customer queries, providing information on financial products, and ensuring a smooth banking experience over calls. The ideal candidate should have strong communication skills, good product knowledge, and a professional approach to customer interactions.
Key Responsibilities
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Handle inbound and outbound banking-related calls with accuracy and courtesy.
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Provide details on account information, transactions, loans, cards, and digital banking services.
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Maintain data confidentiality and follow banking compliance protocols.
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Update customer records in CRM or banking system.
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Escalate complex queries to senior support when required.
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Meet daily targets related to call quality, resolution rate, and customer satisfaction.
Required Skills & Qualifications
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Education: Graduate in any discipline (Commerce or Finance preferred).
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Experience: 0–3 years in a Call Center / BPO / Banking Customer Service role.
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Excellent verbal and written communication in English and regional language (Hindi, Tamil, or Kannada preferred).
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Strong listening, interpersonal, and problem-solving skills.
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Basic understanding of banking operations and financial products.
Employment Details
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Job Type: Full-Time, Permanent
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Location: Chennai, Karnataka
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Department: Banking Support / BPO
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Shift: Day Shift only